Terms and conditions

Introduction

These Terms and Conditions ("Terms") govern your use of Rockwin Casino online casino website, mobile application, and any other services provided by Rockwin Casino (collectively "the Service"). By accessing or using the Service, you agree to be bound by these Terms.

Account Registration

• Eligibility: To register an account with us, you must be at least 18 years old and have a valid email address.
• KYC and Verification Requirements: We reserve the right to request identification verification from any user, including but not limited to proof of age, identity, and residency. Failure to comply with these requirements may result in your account being suspended or closed.
• Responsibility for Account Security: You are responsible for maintaining the confidentiality and security of your account login credentials and password.

Deposits and Withdrawals

• Accepted Payment Methods: We accept various payment methods, including Visa, Mastercard, Bitcoin, Ethereum, and others as specified on our website.
• Minimum and Maximum Limits: The minimum deposit amount is $20, while the maximum withdrawal limit is $45,000 per month. We reserve the right to adjust these limits at any time.
• Processing Times and Fees: Deposits are processed immediately, while withdrawals may take up to 24 hours. We do not charge fees for deposits or withdrawals, but third-party payment processors may apply their own charges.
• Anti-Money Laundering Policy: Rockwin Casino is committed to preventing money laundering and adheres to all applicable laws and regulations.

Bonuses and Promotions

• How Bonuses Are Credited: Bonuses are credited automatically upon meeting the specified requirements, unless otherwise stated.
• Wagering Requirements: Any bonus or free spin winnings must be wagered a minimum of 30 times the bonus amount before withdrawal.
• Expiry and Abuse Clauses: Bonus offers expire after 14 days, and any abuse of bonuses may result in their revocation.

Gameplay and Fairness

• RNG Usage: We utilize Random Number Generators (RNGs) to ensure fair play and random outcomes.
• Game Malfunctions: In the event of a game malfunction, all bets placed on that game will be voided.
• Limits on Play and Responsible Gaming Tools: You may set deposit, wager, and session limits using our responsible gaming tools.

Responsible Gambling

• Self-Exclusion Options: You may self-exclude from the Service for a specified period or permanently by contacting our support team.
• Deposit, Wager, and Session Limits: You may set deposit, wager, and session limits using our responsible gaming tools.
• Help and Support Links: We provide links to reputable organizations that offer help and support with problem gambling.

Prohibited Activities

• Bonus Abuse: Engaging in any behavior that we deem to be bonus abuse, including but not limited to chip dumping or multi-accounting, may result in the revocation of bonuses.
• Fraud, Collusion, or Manipulation: Any form of cheating, collusion, or manipulation will not be tolerated and may result in account suspension or closure.
• Use of Bots or Automated Systems: Using bots or automated systems to play games is prohibited.

Account Suspension and Closure

• Voluntary Account Closure: You may close your account at any time by contacting our support team.
• Breach of Terms: We reserve the right to suspend or close your account if you breach these Terms, including but not limited to engaging in prohibited activities.
• Inactivity and Dormant Accounts: If your account remains inactive for 12 months or more, we may consider it a dormant account and take steps to recover any outstanding balances.

Privacy and Data Protection

• Information Collected: We collect personal data, including but not limited to name, email address, and payment details.
• Use and Storage of Personal Data: We use your personal data for the purposes of providing the Service, and we store it in accordance with applicable laws and regulations.
• GDPR Compliance (if applicable): Rockwin Casino complies with the General Data Protection Regulation (GDPR) if applicable to your country.

Limitation of Liability

• Losses: We are not liable for any losses incurred by you, including but not limited to losses resulting from game malfunctions or system errors.
• System Errors: In the event of a system error, we reserve the right to void any affected bets and/or take corrective action.
• Third-Party Links: We are not responsible for the content or functionality of third-party links.

Amendments and Updates

• Right to Modify the Terms: We reserve the right to modify these Terms at any time, with or without notice.
• Notification of Changes: You will be notified of any changes to these Terms via email or in-app notification, unless otherwise specified.